Frequently Asked Questions

Everything you need to know about shopping at The Dragontree

What is the typical shipping timeframe?

We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We accept returns on all unworn, unwashed items with original tags attached within 30 days of delivery. Please visit our returns portal to start your process.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our specific garment measurements as sizing can vary between collections.

Are your materials sustainably sourced?

At The Dragontree, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.